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To ensure that your package is properly delivered please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly.
If you realize that you entered your shipping address incorrectly, please contact us as soon as possible at firstname.lastname@example.org. We will do our best to fulfill your request and change the address. If we are unable to, we do not take responsibility for the incorrect information.
If your order is shipped and the tracking information states that your package was delivered and you have not received it, you must contact the United States Postal Service (1-800-275-8777) directly to track down your package. Boss Babe Los Angeles does not hold responsibility for packages that are marked delivered.
Shipping fees are non-refundable.
Priority Mail (1-3 business days)
All packages are shipped with USPS. If your order does not qualify for free shipping, we offer $5.95 flat rate ground shipping (offer valid only in the US and excludes Alaska, Hawaii, Puerto Rico and Virgin Islands). Once your order is shipped you will receive an email confirmation with your tracking number (Please allow up to 24 hours for USPS to update its tracking status). All of our orders are shipped via USPS Priority Mail which takes 1-3 business days (once the order has been processed) depending on your location.
All ground shipping orders placed before 3:00pm PST (Monday-Friday) will be shipped out the same day following verification and credit authorization. Anything after that will be shipped the next business day. Please make sure your billing information is input correctly at the time of checkout. In the event that your billing information is input incorrectly, your order may be delayed if additional information is needed.
All packages are processed and shipped Monday through Friday from 7:00am – 3:00pm PST. We do not offer shipping or delivery on weekends or holidays. Should you place your order after hours, on a weekend or holiday, your order will be processed and shipped the following business day.
Just a reminder that you will receive your order 1-3 business days from the date that it is shipped out, not necessarily from the date that it is placed. After your payment is authorized and verified, it can still take a day to process your order. This is just an estimate though and does not include weekends or holidays. When your order has been shipped, you will receive an email with tracking information. If your order says delivered and you did not receive it, you must contact your local post office. We do not issue refund for packages that state being delivered.
Tracking Your Package
We provide tracking information on all orders. You will be able to track your package the entire way with the shipment confirmation that is provided. Please make the necessary arrangements to be present at the time of delivery. We will not be held responsible for orders that show “delivered”. A $15 return shipment fee will be applied if your package is returned to our facility by our provider under the same label for any reason.
The rates may vary for international orders depending on where you live, certain countries add fees after the package has been accepted there. We are not responsible for these additional costs. The shipping rate will be displayed during checkout, before you submit payment. Shipping can also take up to 30 days.
The shoes and or clothes you ordered are not the right fit? Don’t worry we will do our best to assist you!
For all your customer service needs, please contact us at: email@example.com
We DO NOT offer refunds. To complete your exchange, we require a receipt or proof of purchase.
PLEASE READ THE ENTIRE PAGE IN FULL.
If you would like to submit for an exchange of a product you have previously purchased, it is not a problem. If your item qualifies to be exchanged we will honor you a code in the return items amount minus any shipping charges as a store credit (voucher) which you will input during your checkout process as a discount code.
In order for your item to qualify for a return, here are the requirements listed below:
- The item must be sent back to us within 7 days from the date the item was delivered.
- The item must be received in its original condition – unworn (initial try on is acceptable), clean bottom soles, with the stickers attached at the bottom of the shoes. ABSOLUTELY NO MAKEUP STAINS OR SIGNS OF STRETCHING/WEAR AND TEAR on clothing items.
- Items received not in their original state will automatically be returned to the customer, we reserve all rights to rejecting returned items if we see they do not meet the required conditions.
- Please email us your intent for an exchange with your order number that starts with #BBLA in the heading. Once we approve you can ship to us.
NOTE: Shipping costs are not refunded or applied to store credit during exchange process. Shipping costs are non-refundable. You will be responsible for paying for your own shipping costs for returning your items. We encourage our customers to consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned items. Buyers are responsible for the shipping of all items back and forth to our location, any and all shipping charges are not eligible for store credit/vouchers.
Exchanges are processed within 5 business days of receiving your item.