Exchange Policy

The shoes and or clothes you ordered are not the right fit? Don’t worry we will do our best to assist you!

For all your customer service needs, please contact us at:

We DO NOT offer refunds. To complete your exchange, we require a receipt or proof of purchase. 



If you would like to submit for an exchange of a product you have previously purchased, it is not a problem. If your item qualifies to be exchanged we will honor you a code in the return items amount minus any shipping charges as a store credit (voucher) which you will input during your checkout process as a discount code. 

In order for your item to qualify for a return, here are the requirements listed below:

  • The item must be sent back to us within 7 days from the date the item was delivered.
  • The item must be received in its original condition – unworn (initial try on is acceptable), clean bottom soles, with the stickers attached at the bottom of the shoes. ABSOLUTELY NO MAKEUP STAINS OR SIGNS OF STRETCHING/WEAR AND TEAR on clothing items.
  • Items received not in their original state will automatically be returned to the customer, we reserve all rights to rejecting returned items if we see they do not meet the required conditions.
  • Please email us your intent for an exchange with your order number that starts with #BBLA in the heading. Once we approve you can ship to us. 

NOTE: Shipping costs are not refunded or applied to store credit during exchange process. Shipping costs are non-refundable. You will be responsible for paying for your own shipping costs for returning your items. We encourage our customers to consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned items. Buyers are responsible for the shipping of all items back and forth to our location, any and all shipping charges are not eligible for store credit/vouchers.

Exchanges are processed within 5 business days of receiving your item.